Thank you for shopping with us. We hope that you are pleased with your purchase, but we understand that sometimes you may need to return an item. Please read our return policy carefully to ensure a smooth and hassle-free process.
The Policy:
1. Time Frame:
You have 30 calendar days to return an item from the date you received it.
2. Product Condition:
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
3. Restocking Fee:
Please note that all returns are subject to a 50% restocking fee which will be deducted from your refund. This fee covers part of the cost associated with processing the return and restocking the item.
4. Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (equivalent to 50% of the shipping cost) will be deducted from your refund.
5. Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
6. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: : Room 18N, Ruijun Building, No. 108, Shangxing Community Center Road, Xinqiao Street, Baoan District, Shenzhen, Guangdong Province China.
7. Return Shipping Address:
All returned items should be sent to the following address: Room 12N, Ruijun Building, No. 108, Shangxing Community Center Road, Xinqiao Street, Baoan District, Shenzhen, Guangdong Province China
Remember, you are responsible for ensuring the item arrives safely back to us, so we recommend using a trackable shipping service or purchasing shipping insurance.
Contact Us:
If you have any questions on how to return your item to us, contact us at [email protected].
Thank you for understanding our Return Policy. We strive to make the process as clear and straightforward as possible so that we can continue to provide our customers with high-quality products and satisfactory service.